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Terms of trade

Important

Please note that we do not store credit card numbers on this website.    

Payments are handled by ANZ eGate™, you will be redirected to secure payment page to make payment for your transaction.

This is to protect and ensure that the best possible security is afforded to our valued customers.

 

Delivery

We will dispatch your order as quickly as possible. Your product will be delivered to your door. No signature is required unless specifically requested by you. Courier drivers operate on a ATL (authority to leave) system. Orders will not be left at a unoccupied house where the position of the doorstep is deemed to be unsafe.

Do note that from time to time adverse weather conditions will mean inter island air freight is not possible for very short periods.

Delivery times quoted are subject to third party acts such as courier delays and also the weather.

Returns or Disatisfaction with purchases

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by Hawkes Bay seafoods ltd. In the event that goods purchased from Hawkes Bay seafoods are deficient, faulty, or short weighted, the retailer (HBS) has the right to repair, replace or refund.

 

Overseas orders

Please ask us regarding international destinations and costs involved.

Privacy Policy

We will only record your e-mail address if you send us a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list, unless you request otherwise. Your e-mail address and any information that you provide about yourself are used only to complete your enquiry and facilitate the services offered by Hawkes Bay Seafoods. We do not share this information with outside parties except to the extent necessary to answer your enquiry or unless required by law.

Please be aware that the internet is an insecure medium and that there are inherent risks in transmitting information across the internet. Information submitted via e-mail may be at risk of being intercepted, read or modified and hence we are unable to guarantee security.